How to launch a live stream class

As an instructor, we've made it super-streamlined to launch straight into your class, so you can get moving with your members as quickly and simply as possible.

Step 1. Log in to your portal - you should log in straight away to the 'Customer Check In' section, but click the 'Customer Check In' button if you're unsure.

Step 2. Log in to the correct Zoom account - the activity setup will have assigned a specific host and you'll need to make sure that's the Zoom account you're logged into

Step 3. Locate the class that you are to teach - you'll notice any members that have booked may already be checked in and waiting. Click the 'Start Live Stream' button to launch Zoom - you may be prompted to 'Open Zoom Meetings' - if so, click 'Open', otherwise Zoom will launch automatically, and your meeting will start

Step 4. Once your meeting has started, your participants may be in the virtual 'Waiting Room' and will need to be admitted. Within Zoom you can manage your participants, with features such as muting members, or requesting they turn on their cameras


If you're playing music over Zoom with your computer, see our guide on playing music over live stream.

Not using Zoom?

If you're not using Zoom or you're not using the Zoom integration, you will need to launch your meeting manually. Launch the meeting from within your live stream platform of choice, and ensure that you have provided your members with the correct meeting link so that they join the correct meeting.